Keys to Retaining Customers, Clients or Buyers: Communication Strategies to Promote Customer Retention (Part 2)

Let’s assume your pricing and quality is consistent with your market, so buyers won’t be leaving due to excessive cost or shoddy products/services.  Therefore, the number one requirement to retain an existing,…

Read More

Keys to Retaining Customers, Clients or Buyers: Sales Success Includes Retaining Customers (Part 1)

Building your business requires that you not only find new buyers, but also that you retain your existing customers or clients.  The primary focus of this blog is sales training: how to find…

Read More

Non-Verbal Communication is Crucial to Increase Sales Part 7 Be Organized

being organized

As you organize your materials in the moments before the meeting actually kicks off, there are some things to be mindful of.  If you will be viewing pages on a laptop, or…

Read More

Non-Verbal Communication is Crucial to Increase Sales – Part 6 Showing Power

In this Part 6 we continue to explore winning behaviors you can adopt in the moments leading up to the actual start of your meeting with Ted. When entering the meeting room,…

Read More

Non-Verbal Communication is Crucial to Increase Sales – Part 5 Where to Sit

Up to this point, the interactions between you and your prospect Ted have been, in the main, non-verbal.  But that doesn’t stop either of you from forming initial impressions of the other. …

Read More

Non-Verbal Communication is Crucial to Increase Sales – Part 4 The Handshake

You approach one another, you and Ted each has the opportunity to assess the other’s physical characteristics, tone of voice, demeanor, etc.  You’ll also experience Ted’s handshake technique (firm but not hard,…

Read More

Non-Verbal Communication is Crucial to Increase Sales – Part 3 Look Like a Sales Winner

Here’s the rest of Ray’s story:  When Ray and I met that morning for breakfast, one look said it all.  His elderly grandfather, a retired lawyer, had died and Ray had inherited…

Read More

Non-Verbal Communication is Crucial to Increase Sales – Part 2 Back to Basic Sales

basic sales rule for dress

Ignoring these basic but crucial behaviors will sabotage your sales growth. Show up on time.  Good heavens, does anything say, “You’re not important” more than being late?  With traffic the way it…

Read More

Non-Verbal Communication is Crucial to Increase Sales – Part 1 It’s Perception

use communications to increase sales

You can’t convince a prospect to buy what you are selling unless they engage with you and actually listen to what you have to say.  In contrast, I’m sure you have been…

Read More